Customer Care Assistant
City Vets in Belfast is seeking a Customer Care Assistant with a minimum of 3 years' experience for our busy practice. The ideal candidate will have a strong background in reception work, exceptional customer service skills, and a passion for animal care. Key responsibilities include managing client interactions, scheduling appointments, processing payments, and assisting with administrative tasks to ensure the smooth operation of our clinic.
This role requires a detail-oriented individual with excellent communication skills and the ability to thrive in a fast-paced environment. Join our dedicated team and contribute to providing top-notch care and service to our clients and their beloved pets.
Criteria
Essential Skills:
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Minimum of 3 years of experience working as a receptionist in a veterinary practice or similar environment.
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Strong organizational skills with the ability to multitask and prioritize duties efficiently.
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Excellent customer service and communication skills, both in-person and over the phone.
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Proficiency in computer software, including appointment scheduling and basic office applications.
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Ability to remain calm and composed in a fast-paced, sometimes emotionally charged environment.
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Attention to detail and accuracy in handling client records, payments, and administrative tasks.
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Flexibility to work weekdays, weekends, and occasional evenings.
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Desirable Skills:
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Experience using veterinary practice management software.
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Additional training or certification in customer service or office administration.
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Knowledge of veterinary terminology and procedures.
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Familiarity with basic animal care and husbandry practices.
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Interest in animal welfare and a compassionate approach to client interactions.
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Proven ability to work effectively as part of a team and independently when needed.
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Benefits:
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Competitive Salary – dependant on experience and work schedule
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Holidays – 5.6 weeks - pro-rata work schedule
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Work schedule – Flexible Hours and Rota
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Mental Health Support